Shipping and Delivery

Croatianwine.eu has contracts with leading european logistics partners:

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The shiping costs to most European are low, and being calculated automatically, ranging from just under 0,5 to 2 EUR per bottle - for your order of cca 20 bottles at once, depending on bottle weight. For exact shipping rates, please take a look at Shipping cost calculator acessible from your shopping cart.

Croatianwine.eu sends out orders in 5 different sized recyclable cardboard/styropor packaging holding up to 11, 17 or 22 bottles total. These boxes are specially designed to protect the bottles during transport and minimise the possibility of breakages.

For larger orders, or wholesale shipping information, please contact us: sales @croatianwine.eu.

We deliver worldwide, however automatic shipping cost calculation is available for the following countries:

    Austria,  Belgium,    Bulgaria,    Croatia,    Czech Republic,    Denmark,    Estonia,    Finland,
    France,  Germany,   Greece,    Hungary,    Ireland,    Italy,    Latvia,    Lithuania,    Luxembourg,
    Netherlands,    Poland,    Portugal,    Romania,    Slovakia,    Slovenia,    Spain,    Sweden,
    Switzerland and United Kingdom

Shipping to US and Canada is automatically calculated for up to 22 bottles. The only packaging options for shipments to Canada and USA are special cartons for up to 11 bottles.

If you live somewhere else, please contact us via email for shipping cost calculation.

What does transport include?

The rates shown on this page include, apart from the transport and delivery of the ordered products, their packaging in boxes that have been especially designed for bottle transportation, insurance against loss and breakage.
Eventual Custom cahages for NON EU countries are NOT ncluded.

How long will my order take to arrive?

Orders normally take between 2 and 5 working days to be delivered to mainland destinations. For the islands and other European countries the delivery time is 3-6 working days after the order has been placed.

Time is counted from 9.00 am of the next working day following the date on which the order was placed (or from the time when croatianwine.eu receives confirmation of your money transfer if you have chosen this payment method).

What if a bottle breaks on its way to my home?

If a bottle should break during transport, we will make all the necessary arrangements to recover all the items you have ordered.

If you detect any sign of wetness on the packaging or suspect that any of the bottles may have broken, do not accept delivery and contact us so that we can look into the incident.

Can I ask for them to come at a particular time or to notify me of their arrival time?

Not normally. The terms of our agreement are for a standard service (not urgent), economy type, with delivery during the day, from Monday to Friday, and without any prior notice given.

Although the majority of agencies may well accommodate delivery only in the morning or only in the afternoon, this is not always possible and the agency is not obliged to heed this type of request. We recommend that you provide an address where there will always be someone present during the day to take delivery at the first attempt.

In any case, croatianwine.eu will send you a message as soon as your order leaves our warehouse and, a few hours later, we will provide you with the necessary information for tracking the consignment on the carrier's website and for establishing the expected delivery date.